Terms & Conditions

We hope you’re here because you’re interested in letting us help fill your home with some amazing products, at a reasonable cost. If you still have any questions after reading through this page, please contact us.

Who are you buying from?

We are a Singapore registered company. Read more about us here.

Genuine First hand products

Perfecthomeimports.com only sells you brand new equipment, which come in their original retail packaging unopened. We do not deal with secondhand goods, display sets, refurbished or knockoff products.

Electrical Compliance

All products are CE compliant and accept a 220 to 240V power supply with a frequency of 50Hz. This is the power supply in Singapore. Our products come with the Singapore standard three pin plug (type G), or the German standard plug (type C / F).

Cancellations

We endeavour to ship your purchases to you as quickly as possible. Thus, we cannot guarantee successful order cancellation after purchase. Please contact us before purchasing if you have any queries.

Returns

Due to the high cost of shipping, import taxes, and customs formalities, purchases are only refundable if they are deemed to be damaged due to transportation damage or a manufacturer’s defect. In the unlikely event that one of these situations occurs, please contact us immediately.

Warranty

European Warranty

All goods come with a two year European warranty on parts in line with the manufacturer’s guidelines. Please check the manufacturer’s website for the most current details on their warranty. Some goods come with additional warranty on certain parts (like a washing machine motor, for up to ten years).

For perfect clarity on the European warranty before purchase, you may contact us.

In the event of a malfunction, the cost of labour and shipping is borne by the customer.

In the event that your item breaks within its warranty period, please contact us and we will initiate the repair process. 

Enhanced Local Warranty

The enhanced local warranty will bear the cost of labour and shipping to ensure repair of the product for a period of two years from delivery.

In the event that your item breaks within its warranty period, please contact us and we will initiate the repair process. 

The equipment is covered for faulty workmanship on parts which have failed under normal use during the warranty period. 

Exclusion to this warranty include any failure:

  • resulting from “fair wear and tear”;
  • of equipment due to the product being inadequately serviced;
  • resulting from dirt, dust, rust, rodents and insects;
  • caused by inherent defect or design faults, pre-existing defects or recalls;
  • negligence, accident or deliberate misuse;
  • due to incompatibility of parts;
  • due to a dropped product; collision with another object; any result of a malfunction;
  • or damage of an operating part from failure to provide manufacturer’s recommended maintenance;
  • due to theft, abuse, misuse, neglect, vandalism, or environmental conditions;
  • due to incorrect installation.
any repairs:
  • to any components that have been fitted to the product after the original purchase;
  • due to incompatibility.
and damage:
  • for any kind due to warping, rust, corrosion, of any part of the product including to the system caused by overheating as a result of sitting or positioning of the equipment, where there is not provision for adequate ventilation or a dust free environment;
  • to a system or components, caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion;
  • glass, plastic, metal breakage
  • due to negligence, accident, theft, flood, fire, earthquake, electrical storms or any war related events;
  • costs of attendance and testing where no mechanical or electrical failure is identified;
  • normal maintenance costs;
  • products with removed or altered serial numbers;
  • consumables such as but not limited to bulbs/globes, batteries.

Prices

Our prices are subject to change at any time due to fluctuations in shipping charges, exchange rates, delivery fees, overnight fees, and tax rates. 

All prices exclude GST / VAT / import fees, which is the industry standard.

All products will be delivered according to DAP (Delivered At Place) incoterms.

In the unfortunate event that our website contains a gross pricing error, we will contact you to offer a similar product at a comparable price, together with the updated price of your original selection. You will have the option to cancel your entire order in this scenario.

We provide you with our best possible source of retail price at the time of data collection – ideally from the official manufacturer’s local website. In the event that the official manufacturer does not state a product’s retail price in Singapore, we may use other distributors as an indicative retail price. in the event that there are no other companies which bring a product into Singapore, we will analytically indicate a likely retail price.

Price Match Policy

We endeavour to provide great products at the lowest prices in Singapore, and beyond. Our price matching policy is applicable to products in the Singaporean market. However, there are times that other suppliers may wish to quickly clear stock, leading to abnormally low prices. In the unfortunate event that we are unable to match competitor prices for the same item, we strive to offer a similar product at your desired price or lower.

Payment

We accept payment via direct bank transfer or paypal. This includes credit card payments via Visa, mastercard, and american express. 

Shipping

Once your order is on the way, we will let you know your expected delivery date, and provide you with the details of the shipping agent in charge of delivering the goods to your door. We agree to providing a delivery service on the understanding that reasonable access to your installation location is available. Please do ensure that there is enough space in your lift for the delivery and that your doors are large enough to accept your products. If reasonable access is unavailable, the delivery may need to occur at an alternate location at the customer’s expense.

Shipping Fees

In order to better serve our customers worldwide, and provide everyone with an accurate shipping cost estimation for air freight, all shipping costs are separated from the base product cost. In the event that we are able to consolidate your items and reduce the shipping cost, we will refund the additional shipping charges to you. 

Refusal

All shipments require a signature after delivery. If the delivery team is unable to make a successful delivery to you and are unable to contact you, they will be forced to either return your purchases to the manufacturer, or dispose of the item locally. Perfecthomeimports.com will do its best to prevent this from happening, but will not be liable for any damages in this event – the customer is liable for any additional shipment fees to ensure subsequent re-delivery.

Insurance

All purchases are fully insured. In the unlikely event of damaged goods upon delivery, contact us within 24 hours, and we will arrange for an immediate replacement. Due to freight company policies, reported damaged goods are not covered by shipping insurance. We will require a detailed description of the defect, along with pictures of the damaged , unopened box, as well as the damaged product. 

Description & Images

We aim to provide you with the complete set of information required for your research. We do our utmost to ensure that all information is correct. That said, there may be errors in our product description, prices, images, and availability. This is due to a multitude of factors, such as translation and typographical errors. In order to simplify your process of validating any information we provide you, we aim to provide a direct link to the official manufacturer website of each and every product. Please spend some time to ensure that you independently check that the product does indeed meet your requirements.

Indemnification

You agree to indemnify, defend and hold harmless perfecthomeimports.com and our parent, subsidiaries, affiliates, partners, officers, directors, shareholders, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against Perfect Home Imports Pte Ltd.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
 

Contact Information

If you have any questions about our terms & conditions, please contact us.
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