In all, you can expect an air delivery to take about two weeks, while sea freight will take up to four to six weeks. The generated delivery cost in your cart includes shipping by air freight. Sea freight can reduce delivery fees significantly, so do contact us if you would like to explore that option.
If your renovation takes longer than four to six weeks, you can ask for a delayed delivery and we will manage your order to arrive closer to your desired delivery date. Likewise, if you need the item more urgently, you can request for expedited shipping at an additional cost.
We aim to have your products delivered to our consolidation facility prior to shipment to ensure that there will be only one delivery that you need to manage. However, if your purchases require consolidation from multiple different countries, we will be unable to consolidate your purchases and they will be shipped separately.
We do not earn any money on shipping, and utilise top tier shipping companies such as DHL and DB Schenker.
The shipping cost can be viewed in your cart – you just need to insert the delivery postal code, and the air freight shipping cost will be automatically generated.
Shipping insurance is also included in the final cost as well.
Our couriers will contact you prior to delivery and you may schedule your delivery date at your convenience.
All our products are fully insured in the unfortunate case of damage during shipment. Please inform the delivery agent and let us know within 24 hours so that we can arrange for you to get a replacement.
Yes, they are! They will all arrive unopened in their original packaging.
You are most welcome to validate your serial numbers with the manufacturer. In fact, we really hope that you do just that, so that you can enjoy your protection under warranty!
Of course we can – just contact us with your address and desired purchases. We will be more than happy to provide you with a quotation.
Our goods are compatible with a Singapore standard 200 to 240 Volt, 50 to 60 Hertz power supply.
A simple power adapter would work for any nation with a 200-240 Volt 50 to 60 Hertz power supply. You may contact us if you are unsure.
Customers in countries with other voltage supply would need a transformer to operate the products – it’s a relatively simple process that any electrician can carry out.
Hi there! We can do better than that – just trot on over to our Catalogues page and download the catalogue you’re looking for.
We engage multiple different manufacturers across Europe to find the best deals for you.
By maintaining an online storefront and holding minimum stock, we reduce our overheads and pass the savings on to you.
Buying directly from Europe allows us to purchase your orders at the lowest price worldwide.
We minimise the freighting cost by consolidating your order with others’ – passing the savings on to you!
Our prices include all fees except for GST and import fees. This is because of the differences in GST / VAT in each of the countries we serve. This is the standard industry approach to international deliveries, and allows you to have more control and oversight over your delivery.
We endevour to place your order within 24 hours, so do let us know immediately if you realise you’d like to change your order at: firstname.lastname@example.org
We prefer direct bank transfers, but also accept and credit card payment via paypal.
No, there is no minimum spending.
Yes, we do. We endevour to provide these great products at the lowest prices in Singapore.
Warranty & Refunds
Yes, they sure do. Your purchases will all come with a genuine manufacturer’s European warranty. This typically comes in the form of a one or two year warranty for parts, though items like dishwashers and washing machines may even have a ten year warranty for certain components. You may view the terms and conditions of these warranties on the manufacturer’s website.
On top of that, we are glad to offer you a 60 day local warranty of all products from their delivery date. This local warranty will cover technical faults. See our Terms & Conditions for more details.
If you would like the additional peace of mind of an Enhanced Local Warranty, it can be purchased for approximately 15% of the purchase price. Please contact us for a customised quote to include product warranty.
The Enhanced Local Warranty covers the labour cost involved in troubleshooting and removing broken components, as well as procurement and installation of these parts, for two years.
Well, you’d typically do the same thing as with anything purchased with a local warranty in your country! You can either contact the manufacturer’s local representative, or a local handyman. However, we are more than happy to assist you in this case as well.
Our products should be repairable by local electricians. Do note the error code (if there is one) and inform your local electrician.
In the rare event that a component is malfunctioning, have the repairman remove this small component and we will arrange for return shipping to Europe at your expense. The manufacturer will then send the working component to you for installation.
The process would be the same as with a European Warranty, except that Perfect Home Imports will reimburse you for labour and shipping charges.
In the unfortunate event that the item is damaged upon delivery, we will offer a full refund through the shipping insurance provided, though we would recommend that you allow us to expedite a replacement product immediately.
Well – we aim to provide a wide variety of quality products such that you can find that perfect fit for your lifestyle, at a price that is significantly lower than retail price. If this is what you want, our goals will be aligned.
Our story began during our own home renovation, and we were appalled at the retail price of quality brands. To cut a long story short, we decided to fill the hole in the market and aim to give you what you want, at the lowest possible price – lower than 50% retail price is what we aim for. We also offer a significantly wider range of products on our website than even the local superstores – we encourage you to do a price comparison.
But it doesn’t stop there – our experience was that existing online stores were sparse on information, had poor layouts, and chose to display few low quality images with little to no description of what our money would get us. We have searched through manuals to give you the best source of information possible, so that you can make an informed decision of how to use your hard earned money. We don’t just want to provide you good quality goods, but for you to have a good experience too.
Find out more about our story here.