FAQ - PHI

Shipping

When Will My Order Arrive?

In all, you can expect an air delivery to take about two weeks, while sea freight will take up to four to six weeks. The generated delivery cost in your cart includes shipping by air freight. Sea freight can reduce delivery fees significantly, so do contact us if you would like to explore that option.

If your renovation takes longer than four to six weeks, you can ask for a delayed delivery and we will manage your order to arrive closer to your desired delivery date. Likewise, if you need the item more urgently, you can request for expedited shipping at an additional cost.
Will My Orders Be Shipped Separately?
How Much Do I Need To Pay For Shipping?
What If I Am Not Home When The Shipment Arrives?
What If My Appliance Arrives Damaged?
What Countries Do You Serve?

Products

Are Your Products Genuine?
I Want Something That Isn't Listed On Your Website - Can You Help?
What Kind Of Power Plug Will My Purchase Have?

Our goods are compatible with a Singapore standard 200 to 240 Volt, 50 to 60 Hertz power supply.

A simple power adapter would work for any nation with a 200-240 Volt 50 to 60 Hertz power supply. You may contact us if you are unsure.

Customers in countries with other voltage supply would need a transformer to operate the products – it’s a relatively simple process that any electrician can carry out.
Can You Send Me A Catalogue?

Payment

Why Are Your Prices So Low?

We engage multiple different manufacturers across Europe to find the best deals for you.

By maintaining an online storefront and holding minimum stock, we reduce our overheads and pass the savings on to you.

Buying directly from Europe allows us to purchase your orders at the lowest price worldwide.

We minimise the freighting cost by consolidating your order with others’ – passing the savings on to you!
How Much Do I Need To Pay For GST And Import Fees?
Can I Cancel My Order After Ordering?
How Can I Pay?
Is There A Minimum Spending Required?
Do You Have A Price Matching Policy?

Warranty & Refunds

Do Your Goods Come With A Warranty?

Yes, they sure do. Your purchases will all come with a genuine manufacturer’s European warranty. This typically comes in the form of a one or two year warranty for parts, though items like dishwashers and washing machines may even have a ten year warranty for certain components. You may view the terms and conditions of these warranties on the manufacturer’s website.

On top of that, we are glad to offer you a 60 day local warranty of all products from their delivery date. This local warranty will cover technical faults. See our Terms & Conditions for more details.

If you would like the additional peace of mind of an Enhanced Local Warranty, it can be purchased for approximately 15% of the purchase price. Please contact us for a customised quote to include product warranty.
What Does Your Enhanced Local Warranty Cover?
What Should I Do If My Item Breaks Outside Of the Warranty Period?
How Do I Go About Having My Purchase Fixed Under a European Warranty?

Our products should be repairable by local electricians. Do note the error code (if there is one) and inform your local electrician.

In the rare event that a component is malfunctioning, have the repairman remove this small component and we will arrange for return shipping to Europe at your expense. The manufacturer will then send the working component to you for installation.
How Do I Go About Having My Purchase Fixed Under a Enhanced Local Warranty?
Do You Offer Refunds?

General Queries

Why Should I Buy From You?

Well – we aim to provide a wide variety of quality products such that you can find that perfect fit for your lifestyle, at a price that is significantly lower than retail price. If this is what you want, our goals will be aligned.

Our story began during our own home renovation, and we were appalled at the retail price of quality brands. To cut a long story short, we decided to fill the hole in the market and aim to give you what you want, at the lowest possible price – lower than 50% retail price is what we aim for. We also offer a significantly wider range of products on our website than even the local superstores – we encourage you to do a price comparison.

But it doesn’t stop there – our experience was that existing online stores were sparse on information, had poor layouts, and chose to display few low quality images with little to no description of what our money would get us. We have searched through manuals to give you the best source of information possible, so that you can make an informed decision of how to use your hard earned money. We don’t just want to provide you good quality goods, but for you to have a good experience too.

Find out more about our story here.

Perfect Home Imports

5.0

Richard Low

2020-08-16T11:47:36+0000

Excellent experience from start to end. Vivian and her team was attentive and responded very quickly to all my questions. I was initially a bit skeptical but no regrets given that the item has now arrived on time, and fuss free. If you are looking to save some money on the perfect household appliance you found on pinterest (in my case, it was a cooking hob), this is the right place to start.